Policy -

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Wholesale availability

Yes! We love doing wholesale. We have many customers that buy on a wholesale level and we are lucky enough to represent their brand.

Please contact us at hello@washandwik.com for more information or you can order right here:

https://washandwik.faire.com

Care instructions

CANDLE CARE INSTRUCTIONS:

LET THE WAX POOL: The first time you light your candle, allow it to burn until the wax pool melts all the way to the edge; for a larger candle, this may take several hours. Wax has “memory,” so if it is extinguished with a partial pool, that will prevent a full, even pool from forming in the future.

FOUR & TWO RULE: It is recommended that after burning for four hours, candles be
extinguished, allowed to cool for two hours, and trimmed before relighting.

WICK CARE: Trim the wick each time you light the candle, removing any “bloom”
from the previous burn. We recommend lighting a wick that is 1/4-1/2” in length.

KEEP IT CLEAN: Do not allow wick trimmings, dust, or other materials to accumulate in the wax pool. Uti

Who do you offer Free Shipping to?

We offer FREE SHIPING on all orders of $35 or more to anyone in the United States!

Are your candles vegan?

We use 100% soy vegan wax, all the oils are vegan, and of course the materials like lid, label, and tumbler are… BUT (and this applies to most candle companies so I would make sure you always specifically ask), the cotton wick is coated in a very very small amount of bees wax. The reason the wick is coated in bees wax is because it has a much higher melting point than soy wax and it allows the wick to maintain it’s rigidness while the wax dries and cures. You don’t want the wick absorbing the oils or it may not burn correctly, which could result in an unsafe burn. The portion of beeswax on the wicks' priming is, indeed, ethically sourced and makes up less a percentage point of all materials used.

Can I pick up my order?

Unfortunately, at this time, we don’t have a place for local pick up. We are trying to expand our operations and hope to have a larger warehouse space that will allow this in the near future.

If you’d like to be able to pick up in the near future please tell your favorite local shop that we offer wholesale! It would mean the world to us!

How can I help your small business?

Thanks for asking! It would mean THE WORLD to us if you told your local favorite shop to start selling Wash and Wik. We are trying to grow and we can only do it with your help!

Wholesale available here:
https://washandwik.faire.com

Are your candles cruelty free?

Yes! None of our raw materials are tested on animals and the small portion of beeswax on the wicks' priming is ethically sourced. See the question in regards to “Are your candles vegan?” for more info on why we use beeswax on our wicks.

Our candles have a clean burn, which make it safe for you, your family, and of course your fluffy animal friends!

Tell me more about your Soy Wax!

We use 100% soy wax that is Sustainably Sourced from our partners who aim to have 100 percent verified deforestation-free and conversion-free soy supply chains by 2025. We spend a little more on this wax because simply put, it is the right thing to do. Our supplier has also committed to planting 150,000 trees planted by 2025.